About Me:


Designer, now based in 🇬🇧

As a UX/UI & service designer, excel in end-to-end design processes, skilfully addressing user needs and objectives. I seamlessly integrate business strategy into the work, ensuring alignment with broader goals.


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Overview:
Facing platform end-of-life, urgency to meet decommission dates. Transformation project aiming for a reduction of $42 million in annual costs, involving re-platforming hundreds of operational processes to optimise, automate and eliminate to enhance user experiences.

Project Type :
User Experience Design
User Interface Design
Product Design 
User Research

Company:
J.P Morgan, London

Timeline: 
Jan,2022- Current






Overview:
Developing a resilience education project tailored for Chinese youth, empowering them with essential coping skills to effectively navigate the pressures and challenges encountered in their daily lives.

Project Type :
Entrepreneurship
Service Design
User Experience Design
User Research

Company:
Service Design Laboratory

Timeline:
2020- 2021 (6Months)
 
 



Overview:
ScamChecker, a service design initiative by Lloyds Banking Group, is dedicated to safeguarding customers from financial scams and preventing significant losses incurred by the bank each year due to fraudulent activities. This solution offers vulnerable consumers a secure platform to report and verify potential frauds, empowering them to take proactive measures against financial scams.

Project Type :
Service Design
User Experience Design
User Research

Company:
Lloyds Bank

Timeline:
2019-2020 (6Months)